Return Policy

Non-returnable items would include any product that is special order, items that have been marked or engraved, broken packaging, items not sent back in original packaging, customized items, any sterile product, items purchased for resale, items determined not to be in resalable condition, and merchandise more than 30 days old from invoice/order date. A 25% restocking charge will be deducted from the original purchase amount for all credits issued on returns due to customer error or preference. If Advanced EMS Designs makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. Upon receipt of an authorized return, a Credit will be issued. If the returned product(s) have been paid for, a Credit will be issued to the account. Monetary refunds will not be given. Prior to calling Advanced EMS Designs for a Returned Goods Authorization (RGA) number, please have the following:

  • Our Invoice / Order number
  • Product description and part number
  • A brief explanation for returning the merchandise. An EMP customer service representative will issue you a RGA number.

Before you send the merchandise back to us, please perform the following to ensure the proper and prompt processing of your return:

  • Write the RGA number on the outside of the box
  • Enclose a copy of our original invoice in the box

Send the package freight prepaid.